Warranty

Our Commitment

We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN shoes and boots and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We have a team of KEEN Fitters that are here to help you to find your fit. 

Please note to qualify for warranty claim, item bought must be registered under our warranty policy. 

What’s covered?

All KEEN footwear purchased only directly at keenfootwear.com.my Keen Garage stores and Authorised dealers in Malaysia. 

Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.

Targhee IV: Separation of the sole through our lifetime delamination-free guarantee.

What’s not covered?

• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues. 

• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.

• Laces, lace hardware, and insoles are not covered by our warranty.

How it works

Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a warranty credit in the amount of the original purchase price to use on keenfootwear.sg or a replacement product (same or comparable) at the discretion of KEEN.

This credit expires 3 months from the issue date. (Note: If you purchased directly through a retailer, we will require original receipt for proof of purchase.)

1) Gather all necessary information

• Product tag number or style name
• Color(s)
• Men’s, women’s or kids’?
• Description/photos of the defect, a full image of the product, and an image of the tag.
• Date and place of purchase (attach image of receipt)

2) Completely fill out our online claim form and submit here

3) Respond back to your confirmation email with photos of:

• Full image of the product
• Photo of the defect
• Photo of the product tag
• Photo of receipt

    4)Our customer service team will review your claim and reply in 7-10 business days. 

    Additional Details

    • All cash refunds must be obtained through the original purchaser.
    • All KEEN warranty decisions are final.
    • Approved warranty product is replaced at the discretion of KEEN.
    • KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.
    • Warranty store credits cannot be combined with sale pricing.