Return Policy

Effective Date: 19 August 2026

At keenfootwear.com.my, we are committed to providing our customers with quality products and a seamless shopping experience. Please review the following policy carefully before completing your purchase.

1. All Sales Are Final

All purchases made through keenfootwear.com.my are considered final and non-returnable. We do not accept requests for returns or refunds after an order has been confirmed.

2. No Refunds/Returns

Once an order has been successfully placed and payment has been received, all payments are non-refundable

Customers are therefore advised to carefully review all product details and order information before completing their purchase.

3. Order Confirmation

By placing an order with keenfootwear.com.my, the customer confirms that they have reviewed and accepted the product details, pricing, quantity, size, colour, delivery information, and the terms of this policy.

4. Product Issues

If an item is received damaged, defective, or materially different from the product ordered, please contact our customer service team promptly with the relevant order details and supporting evidence. Any resolution in such circumstances will be handled in accordance with our applicable policies and legal obligations.

5. Policy Acceptance

By completing a purchase through keenfootwear.com.my, you acknowledge that you have read, understood, and agreed to this Returns, Exchanges & Refund Policy.

keenfootwear.com.my reserves the right to amend this policy where necessary. Any updated policy will be published on our website and will take effect from the stated effective date.

Please ensure that you are satisfied with your purchase before completing your order, as all sales are final.

Defective Products

Any KEEN product purchased on keenfootwear.com.my; that is delivered defective may be sent back to us for a replacement if the product is available, this includes any factory flaws (Loose stitching etc) KEEN does not accept any worn or damaged products as returns.

If you still require assistance with an issue not addressed, please email keenfootwearmalaysia@gmail.com.