Exchange Policy

Updated as of: 19 August 2026

At keenfootwear.com.my, we are committed to providing our customers with quality products and a seamless shopping experience. Please review the following policy carefully:

Need to Make a Exchange?

We're here to help. Just follow these steps:

1. Look up your order to see if it's eligible.
2. Select the style you'd like to exchange, and let us know why.

2. Drop your exchange order and exchange in-store at Keen Garage Sunway Pyramid.

Note: Exchanges are not available for all orders or items.

If you still require assistance with an issue not addressed, please email keenfootwearmalaysia@gmail.com.